Privacy Policy

This Privacy Policy explains how Cultural Footprints handles personal data in connection with its website and reservation-based culinary and market tours in Al Wakra, Qatar.

Effective Date
As stated in this policy
Scope
All users of our services
Questions?
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, manage reservations, confirm dates and group details, collect dietary information within the stated deadline, coordinate venue availability, confirm routes and tastings, process payments, arrange meeting-point check-in, provide the guided tasting walk, and send practical follow-up information. We also use data to maintain records, improve service planning, protect the website, and meet legal or accounting obligations.

Processing is limited to the operational needs of the website and the booked experience.
02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, website and hosting providers, communication tools, and other service providers that support booking administration, technical operation, and customer support. Where third parties process data for us, they are expected to use it only for the agreed purpose and to apply appropriate safeguards.

Operational sharing is limited to parties that help us deliver the service.
Data category

Data We Collect

We may collect identification and contact details, booking and payment information, group size, preferred dates and departure windows, dietary information shared for route planning, meeting-point details, communication records, and limited technical data such as device and usage information. We may also process information needed to confirm guide language, route suitability, and practical arrangements for the selected experience.

The categories of data collected depend on how a person books, joins, or follows up on a tour.
Collection source

How We Collect Data

We receive data when a user submits a website request, contacts us by email or phone, provides booking or dietary details, or communicates with us about route confirmation, meeting instructions, or payment. We also collect certain technical data automatically when the website is used, and we may receive limited operational information from payment or service providers involved in completing a booking.

Most information comes directly from the person making the request or from later service communications.
Cookie category

Cookies We Use

We may use essential cookies to support site operation, security, and form handling. We may also use functional cookies to remember basic preferences and analytics cookies to understand how the site is used. Cookie categories may change depending on the features available on the website.

Cookie use is limited to standard website functions and basic measurement.
User control

Cookie Controls

Users can usually block, delete, or restrict cookies through their browser settings. Some site functions may not work properly if cookies are disabled. Where the website presents cookie controls, users should use those settings together with browser preferences to manage non-essential cookies.

Browser settings remain the main way to limit non-essential cookies.
User Rights

Your Rights

Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. They may also object to processing based on legitimate interests where that basis applies. Some requests may be limited where we must keep information for legal, accounting, or operational reasons.

Available rights depend on the nature of the data and the legal basis for keeping it.
Requests

How to Make a Request

Requests should describe the data or activity in question so we can locate the relevant records and assess the request properly. If a request is incomplete or cannot be fulfilled in full, we will explain the outcome in a clear and practical way.

We may need information to verify identity before acting on a request.
Data Retention

Data Retention

We keep personal data only for as long as needed to manage inquiries, bookings, payments, service delivery, follow-up communication, and recordkeeping. When data is no longer required, we delete it, anonymize it, or otherwise restrict it in line with our retention practices and applicable law.

Storage periods are tied to the reason the data was collected and to any legal or accounting need.
Policy Updates

Changes to This Policy

If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We may revise this notice when our practices, services, or legal obligations change.
Privacy Contact

Contact Information

Email contact
info@elevatorjadechain.click
Telephone contact
+974 3360 3235
Postal address
Huwar Street, Al Wakra 90, Al Wakra
Privacy inquiries